Shipping & Pricing

We use Royal Mail, DPD, & Collect Plus for UK deliveries

The Scrapstore Friendly Shipping Policy

Rather than charge shipping per item, we will use our packing skills to not only pack your products securely but also to ensure we can get your items to you at the best possible cost.
Once you have placed your order we will contact you to give you the best possible postage costs and also inform you how to quickly and easily pay us so that we can get your parcel on its way to your door.

CLICK & COLLECT

Why Wait?

Why wait to visit us?  Shop on-line, Click & Collect, we will advise by email when your product is available (3-5 working days) collect from our Lacock Scrapstore at your convenience.

How long do I have to collect from the store?

We will hold your items for 10 working days unless otherwise advised.

Always check our opening hours. You will find us at Unit 5, Griffin Farm, Bowden Hill, Lacock, Chippenham SN15 2PP

There is no additional cost for this service

 Special Orders

What are Special Order Requests?

Customised requests such as:- Individual names added to personalise our hand made gifts, or customised SmArt Cut packs designed around your theme.

Volume items of our products (eg 50+ book marks for end of term gifts to students).  We are delighted to receive these requests but need approx. 10 working days to prepare.  Pricing & delivery will be calculated on an individual basis- call us on 01249 730011 to discuss.

Fragile, delicate and unusual sized products .

Many of our products are delicate/fragile and uniquely upcycled, therefore they are not always standard sizing.  Please contact us for the best shipping option for you.

Can’t Wait? –

If you require the product quickly, please contact us and we can organise express shipment.

Call us 01249 730011 for the most efficient shipping prices/delivery times

Payment Options

At the Scrapstore we understand you may have concerns about making card payments online.

However, if you have reservations please call us on 01249 730011 and we will happily process your details manually over the telephone, prior to shipping your product.

 

Returns
If you change your mind about your purchase and return a product, please email Wiltshire Scrapstore within the statutory 14 day period, with the title ‘Product Return’. Please include

The Order Number

The Item You Wish To Return

The Reason For Returning

Your Contact Details.

We will refund your payment check this out

 

 

Complaints

At the Wiltshire Scrapstore we hope that you will never have cause for complaint and want you to be delighted with your purchase. However, if you are not completely satisfied please contact on 01249 730011